Privacy Policy
PRIVACY POLICY FOR OUR WEBSITE:
Gateway Bank respects your privacy. To offer you the financial products and services you seek, we collect, maintain and use information about you on a routine basis. To help you better understand how your personal information is protected here at Gateway Bank, we are providing you with the following statement describing our practices and policies with respect to the privacy of our customer information.
We do not disclose any nonpublic personal information about our current or former customers to any affiliate or nonaffiliated party except as permitted by law. Some of the exceptions permitting the Bank to disclose information are, but are not limited to, the following:
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When a nonaffiliated third party performs services on the Bank's behalf, including marketing of the Banks services; |
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To service or process a financial product or service requested or authorized by you; |
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With your consent or direction; |
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To maintain or service your account in the ordinary course of providing a financial product or service. |
We recognize the importance of protecting the privacy of personally-identifying information that may be submitted to us when you visit our website.
The information we receive depends on what you do when you visit our site. This is how we handle the information we learn about you from your visit to our website.
If you visit our site to read or download information on our web pages such as press releases and checking and savings account information:
We collect and store only the following information about you: name of the domain from which you access the Internet (for example, aol.com, if you are connecting from an America Online account, or a similar domain corresponding to your Internet Service Provider "ISP"); date and time you access our website; pages you may have visited on our site; and Internet address of the website from where you came to visit our website.
We use the information we collect to measure the number of visitors to the different pages and sections of our site, and to help us make our site more useful to visitors.
If you visit our website to use interactive banking tools such as financial calculators and self-tests:
You may be asked for personal information in order to complete the requested analysis or evaluation. This information is NOT retained.
If you identify yourself by sending an e-mail or filling forms such as applications, check reorder forms, contact forms and guest registers:
You may be asked for personally-identifying information in order to process your e-mail, form or application. This information may be retained by us and our business partners for processing and to facilitate decisions. Information you submit to us is treated no differently than any information you might provide in a written format such as a brochure application, reorder slip to order checks, or a letter.
We may collect information volunteered by you during the application process, obtained from sources, such as your employer or other third parties, gathered from your transactions and experiences with us and obtained from other authorized sources, such as credit bureaus. All information collected and stored by Gateway Bank is used for specific business purposes as listed above and to provide you with improved products and services.
We have links on our website to other vendors and third parties. These links have been provided to give you opportunities to take advantage of services or products that vendor may offer. We cannot guarantee how these third parties use or collect personally identifiable information about you. We urge you to review the privacy policies of each of the linked websites you visit. Although Gateway Bank requires confidentiality of vendors and third parties with which we associate, we cannot control every aspect of their business.
We understand that the protection of your nonpublic personal information is very important. Gateway Bank maintains strict controls to guard any information we collect from you. We restrict access to nonpublic personal information about you to employees who need to know in order to perform their job and offer products and services to you. We educate our employees about the importance of confidentiality and customer privacy.
At Gateway, we respect your privacy and we assure you that we always will.
We protect and safeguard the privacy of users of our on-line services, just as we do throughout the rest of our business. We will use personal information to identify you, to communicate with you, and to help us answer your questions.
We will NOT sell personally-identifying information to a third party for the purpose of solicitation or provide personal information to a third party for its own use.
Sometimes we send our customers information about our products and services. If you do not wish to receive this information, or if you believe that your personal information is incorrect please contact us. We will investigate the situation and if appropriate update our records.
If you have any questions that are not answered in this section please contact us.
SECURITY STATEMENT:
Our website brings together a combination of industry-approved security technologies to protect data for the bank and for you, our customer. It features a VeriSign-issued Digital ID for the bank's Internet Service Provider hosting our website, Secure Sockets Layer (SSL) protocol for data encryption, and a router and firewall to regulate the inflow and outflow of server traffic.
Secure Data Transfer
Once a server session is established on an https secure page, the user and the server are in a secured environment. Because the server has been certified as a 128-bit secure server by VeriSign, data traveling between the user and the server is encrypted with Secure Sockets Layer (SSL) protocol. With SSL, data that travels between the bank and customer is encrypted and can only be decrypted with the public and private key pair. In short, the bank's server issues a public key to the end user's browser and creates a temporary private key. These two keys are the only combination possible for that session. When the session is complete, the keys expire and the whole process starts over when a new end user makes a server session.
Router and Firewall
Secure forms must filter through a router and firewall before they are permitted to reach the server. A router, a piece of hardware, works in conjunction with the firewall, a piece of software, to block and direct traffic coming to the server. The configuration begins by disallowing ALL traffic and then opens holes only when necessary to process acceptable data requests, such as retrieving web pages or sending customer requests to the bank. Using the above technologies, your check reorder transactions are secure.